Contact Us
We are always glad to hear from readers. Whether something on the site helped you weigh up a sign-up process, or a detail about verification or payment methods left you scratching your head, our team would like to know. Messages from people who actually use this information are what keep our pages accurate and useful.
How to reach us
The simplest way to get in touch is by email at info@francesco-group.com. A short subject line describing your message, such as "Correction: withdrawal limits" or "Question about bonus terms", helps us pass it to the right person quickly.
What we can help with
- Corrections: if a brand's terms, deposit limits, game providers or bonus conditions appear to have changed, please tell us where you spotted the difference. We check every claim against its source before updating.
- Feedback: thoughts on how clearly we explain topics like self-exclusion, KYC checks or wagering requirements are always welcome, including criticism.
- General site questions: anything about how our pages are put together, what a term means, or where to find a particular topic.
What we cannot do
We are an independent information site, not a casino operator. We have no access to any player account and cannot look into deposits, withdrawals, bonus disputes, verification delays or account closures. For any of these, please contact the casino's own customer support directly, as only the operator can review your account.
When to expect a reply
We read every message and aim to respond within a few working days. Some corrections take a little longer because we confirm the details before changing a page. If your note is simply feedback, we may not always reply individually, but it will be read and considered.
Your information
Anything you send us is used only to answer your message, and you can read how we store and handle it in our privacy policy.
This site is for adults aged 18 and over only. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.